ASRE Academy LLC d/b/a Lifetime Home Support Academy ("we" or "us") provides this client portal to real estate brokerages and teams. The brokerage or team that invited you decides how your information is used for its program, and we run the software for them.
1. Information We Collect
We collect information you provide directly, including your name, email address, mobile phone number, home address, reservations and orders, and any other information you choose to share when creating an account or using our services. If you rent moving equipment, we also collect the driver's license and insurance documents you upload. Card payments are processed by Stripe or Authorize.net.
2. How We Use Your Information
We use the information we collect to operate and improve our services, process reservations and bookings, communicate with you about your account, and send transactional and account-related messages. If you agreed to receive them, we also send occasional program updates, which you can stop at any time (see section 7).
3. SMS / Text Messaging
If you opt in to receive text messages, for example by checking the SMS consent box when you set up your account, we send recurring account and booking-related text messages, including reservation confirmations, pickup reminders, scheduling details, and support replies. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe at any time, or HELP for help.
We will not share your mobile information with third parties for marketing purposes. We do not share or sell your mobile phone number or your SMS opt-in consent to any third parties or affiliates for marketing or promotional purposes. No mobile opt-in information is shared with third parties for their own marketing or promotional use. SMS consent is collected separately and is not a condition of any purchase.
4. AI Features
The chat assistant in the portal is an AI, not a person. What you type in it is sent to our AI provider, Anthropic, to write a reply. When you upload a driver's license or insurance document, Anthropic's AI also reads it to find the expiration date. Anthropic processes this for us under contract and does not use it to train its models. AI answers can be wrong, so please confirm anything important with your program's team.
5. Sharing of Information
We do not sell, trade, or rent your personal information to third parties. We share it with the brokerage or team that runs your program, and with service providers who help operate the platform under confidentiality agreements:
- Telnyx, for text messages
- SendGrid, for email
- Stripe and Authorize.net, for payments
- Cloudflare, for file storage and site delivery
- Anthropic, for the AI features described above
- Google, for site analytics and spam protection (reCAPTCHA)
- Microsoft, for staff sign-in
- Your program's CRM, such as Sierra Interactive, when the brokerage connects one
We may also share information when the law requires it.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
7. Your Choices
You can stop program update emails with the unsubscribe link in any of them, and stop texts by replying STOP. You can ask to see, correct, or delete your information by emailing us; depending on your state you may have further rights, and we will not treat you differently for using them. We keep information while your program account is active and afterward as the brokerage or the law requires.
8. Contact Us
If you have questions about this Privacy Policy, contact us at hello@lifetimehomesupport.com, or write to ASRE Academy LLC d/b/a Lifetime Home Support Academy, 610 W 49th St., Sioux Falls, South Dakota 57105.